Black Friday and Cyber Monday (BFCM) 2020 will undoubtedly be record-breaking. The shopping event has been steadily growing every year, with a huge leap in sales between 2018 to 2019 from $6.2B to $7.4B on Black Friday alone.
Read this detailed review of Freshdesk features and find out if it’s the right choice for your ecommerce business.
Looking for Kustomer alternatives that give you ticket management features you need? Check out 10 tools in this post (hint: the first one is the best).
Noemie joined the Growth Operations Team in May 2020 as an Intern. She has now transitioned to a full-time team member and is responsible for automating Customer relationship management (CRM).
While scaling your ecommerce business, there’s going to be a time where you and your team members are feeling overwhelmed by support tickets - especially during Black Friday, Cyber Monday and the Holidays.
Do Zendesk features cover all the needs of ecommerce stores? Which type of businesses should use Zendesk? And which ones shouldn’t?
Forecasting customer service volume for Q4 has always been challenging. But e-commerce growth due to Covid, along with logistics nightmares that are happening, makes forecasting even harder.
Looking for an in-depth review of Help Scout features and how to know if it fits your needs? You’ve come to the right place.
Considering using Kustomer for your Shopify store? Read this review of Kustomer features and find out if it best suits your needs.
The Zendesk name is everywhere. We bet you’ve even signed up for its free trial along the way, whether you use it or not.
Not convinced by Zendesk or looking for a better alternative to enhance your support? We've rounded up the top competitors, with features and pricing!
Zendesk pricing may be a bit complicated with multiple plans, modules, agent seats & ticket volumes. Let's clarify this so you can decide if it's worth it.
BFCM is approaching and we’re all about it! Sellers know that Black Fridays and Cyber Mondays are among the biggest events for their ecommerce stores.
In the past, Black Friday was considered a one-and-done deal. All you had to do was prepare for the one day and that was it.
Our CEO Romain Lapeyre sat down with A Players Podcast to talk about hiring techniques and some of the lessons he’s learned growing Gorgias from $1 to $10M ARR.
Customer support is tough during the best times, it's even harder during BFCM. Here's how you can keep it exceptional.
While attracting new customers to a website is a challenge in itself, having them take action when they finally arrive is the biggest problem for ecommerce owners.
As an ecommerce business owner, one of your main objectives is to find the most effective marketing channels for your store. Look no further. Email is the answer.
As a business owner, your main mission is to grow your business. There’s no better time to be an ecommerce store owner. You just need to play your cards right.
Catch the replay of our fourth episode of Vested Interest, where three real ecommerce brands pitch three real investors for a guaranteed, private call to help secure funds for BFCM, and scale their operations.
Dealing with angry customer emails can be tough. Here are some tactics to make it better.
One of the major advantages of BigCommerce is the high number of API calls you have access to. Here are some ways you can use them.
Scaling DTC and retail sales is a challenge for businesses of all sizes. Hint CEO Kara Goldin shares her
The Gorgias community and CEO shares how to launch your live chat in under two weeks.
For most retailers, Black Friday is the busiest and most profitable day of the year. However, more and more activists are protesting the consumer culture by celebrating ‘Buy Nothing Day.’
Black Friday was 20% of total holiday season revenue last year. So, what kind of marketing tricks do you have up your sleeve for this season?
Five ecommerce insiders and Gorgias partners share their ecommerce secrets
Black Friday and Cyber Monday are two of the biggest retail days in a year, for most businesses. One mistake many ecommerce businesses make is not paying enough attention to logistics.
Three brands compete for a real call with investors to scale their brands for BFCM
Start using view sharing with your team to share public, shared, and private views safely and securely.
Economists, bankers, and retailers all have something to say about what’s going to happen to retail sales this year. So, in what ways will Black Friday 2020 be different?
What makes the victorious ecommerce enterprise come out with stronger Black Friday online sales over its competitors? Will offering the best Black Friday deals be enough to stay profitable?
As your business grows and adapts, you want to discover new ways to acquire customers - as economically as possible. Forming partnerships can grow your community and sales.
We all take time to perform countless tiny tasks every week. What happens when those tasks get so piled up that they become a burden? Let’s find out...
When 2020 threw Encircled's plans out the window, they adapted and had their biggest month ever.
One of the best ecommerce growth tactics is to focus on profitable niches, here are real world examples and
Want to make your team's life easier? Start using Shopify Flow like Beardbrand.
With a net worth of over $5 billion combined (yes, $5 billion), the cast of Shark Tank has quickly become some of the most recognizable people in business.Between the six Sharks, they’ve made good, and bad investments during their time on the show, but the success they’ve seen with their own ventures is also incredible.
Watch the replay of the pilot episode, hosted by Gorgias' Rohan Kapoor.
Choosing the right payment gateway, merchant accounts, and payment options for online shoppers isn't always easy, but it can have a huge impact on your customer experience and profitability.
Val Geisler joins the Gorgias podcast to talk about how to write killer customer support emails and deliver exceptional customer care with every interaction.
Founder of London-based Shopify specialist web design agency, Charle, discusses how the power of web design can lead to a huge impact on e-commerce revenue and sales.
What fundraising is, why you should consider it, and how to raise those all-important funds to transform your ecommerce store.
For most businesses today, success begins and ends with Google. Want people to flock to your online store? Rank as high as possible. Read on to learn how to master ecommerce SEO.
15 years ago, social media was mainly meant for users to interact with each other. These days it can be a powerful instrument for online stores -- when used correctly.
Running an Ecommerce store is a 25/7/365 job. It requires constant attention and re-tooling. Before you can make any tweaks you need to have the right KPIs.
Today, consumers and brands have a radically different relationship than they did just twenty years ago. This is mainly due to the increased emphasis on customer experience.
Ben Marks, Magento evangelist joined us to talk about the end of life for Magento 1 and switch to cloud hosting.
Patrick Coddou of Supply opens up and talks about his Shark Tank experience