Emotive is an SMS marketing platform for Shopify merchants.
This integration allows you to manage all of your Emotive conversations right from within Gorgias. Here's what it includes:
New conversations that happen in Emotive create tickets in Gorgias
All customer responses from Emotive are added to the same open tickets in Gorgias
Conversations that Emotive starts with customers will sync to provide context for where the conversation was handed off to Gorgias
Responding to a ticket in Gorgias sends a message via Emotive to the customer
Closing a ticket in Gorgias closes a conversation in Emotive
When Emotive learns the customer's name from an order or an abandoned checkout, it'll update the user profile in Gorgias with their first and last name on the next ticket that is opened
Send images to customers via Gorgias
Opt-out a customer using Gorgias commands
Don’t just take our word for it...
Monday used to be the hectic day. We were flooded with the influx of inquiries and we needed to keep up with everything. With Gorgias Automate, shoppers get their answers solved, even outside of business hours.
Head of Customer Service
Our peak seasons are Father's Day, Black Friday, and Christmas. With Gorgias Automate, my team is on top for the 3 most important months of the year; Father's Day, Black Friday, and Christmas.
Head of Ecommerce
Having quick access to previous order info in the helpdesk is super convenient and helps us turn our support agents into sales people.
Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.