Emotive

Create SMS tickets inside Gorgias from your Emotive admin.

Emotive enables eCommerce businesses to scale 1:1 relationships through conversational text messaging.

Get started with Gorgias
EmotiveEmotive
More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/sms-integration/emotive
Emotive
Emotive
trusted partner
preferred partner

Description

Emotive is an SMS marketing platform for Shopify merchants.

This integration allows you to manage all of your Emotive conversations right from within Gorgias. Here's what it includes: 

  • New conversations that happen in Emotive create tickets in Gorgias
  • All customer responses from Emotive are added to the same open tickets in Gorgias
  • Conversations that Emotive starts with customers will sync to provide context for where the conversation was handed off to Gorgias
  • Responding to a ticket in Gorgias sends a message via Emotive to the customer
  • Closing a ticket in Gorgias closes a conversation in Emotive
  • When Emotive learns the customer's name from an order or an abandoned checkout, it'll update the user profile in Gorgias with their first and last name on the next ticket that is opened
  • Send images to customers via Gorgias
  • Opt-out a customer using Gorgias commands

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
Read Usecase
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
Read Usecase
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
Read Usecase
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
Read Usecase
Browse apps

Emotive

Create SMS tickets inside Gorgias from your Emotive admin.

Get started with Gorgias
trusted partner
preferred partner
Categories
Emotive
Pricing
Free
14-day free trial
This integration is free to install
in Gorgias

Overview

Emotive is an SMS marketing platform for Shopify merchants.

This integration allows you to manage all of your Emotive conversations right from within Gorgias. Here's what it includes: 

  • New conversations that happen in Emotive create tickets in Gorgias
  • All customer responses from Emotive are added to the same open tickets in Gorgias
  • Conversations that Emotive starts with customers will sync to provide context for where the conversation was handed off to Gorgias
  • Responding to a ticket in Gorgias sends a message via Emotive to the customer
  • Closing a ticket in Gorgias closes a conversation in Emotive
  • When Emotive learns the customer's name from an order or an abandoned checkout, it'll update the user profile in Gorgias with their first and last name on the next ticket that is opened
  • Send images to customers via Gorgias
  • Opt-out a customer using Gorgias commands

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
Dave Szymaszek - Head of Customer Experience @ Marine Layer
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan - Chief Revenue Officer @ Ellana
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing - Founder & CEO @ Bokksu
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda - Director of Operations @ Darn Good Yarn

All of your customer support channels in one place

Email
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
Social Media
Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.
Live Chat
Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.
Browse apps

Emotive

Create SMS tickets inside Gorgias from your Emotive admin.

Emotive enables eCommerce businesses to scale 1:1 relationships through conversational text messaging.

Get started with Gorgias
trusted partner
preferred partner
Categories
Emotive
Pricing
Free
14-day free trial
This integration is free to install to in Gorgias

Overview

How

Emotive

x Gorgias works together

·
·
·
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
Dave Szymaszek - Head of Customer Experience @ Marine Layer
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan - Chief Revenue Officer @ Ellana
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing - Founder & CEO @ Bokksu
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda - Director of Operations @ Darn Good Yarn

All of your customer support channels in one place

Email
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
Social Media
Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.
Live Chat
Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.

Emotive

Create SMS tickets inside Gorgias from your Emotive admin.

Emotive enables eCommerce businesses to scale 1:1 relationships through conversational text messaging.

Get started with Gorgias
EmotiveEmotive
More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/sms-integration/emotive
Emotive
trusted partner
preferred partner

Description

Emotive is an SMS marketing platform for Shopify merchants.

This integration allows you to manage all of your Emotive conversations right from within Gorgias. Here's what it includes: 

  • New conversations that happen in Emotive create tickets in Gorgias
  • All customer responses from Emotive are added to the same open tickets in Gorgias
  • Conversations that Emotive starts with customers will sync to provide context for where the conversation was handed off to Gorgias
  • Responding to a ticket in Gorgias sends a message via Emotive to the customer
  • Closing a ticket in Gorgias closes a conversation in Emotive
  • When Emotive learns the customer's name from an order or an abandoned checkout, it'll update the user profile in Gorgias with their first and last name on the next ticket that is opened
  • Send images to customers via Gorgias
  • Opt-out a customer using Gorgias commands

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
Read Usecase
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
Read Usecase
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
Read Usecase
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
Read Usecase