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Emotive

Create SMS tickets inside Gorgias from your Emotive admin.
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Emotive is an SMS marketing platform for Shopify merchants.

This integration allows you to manage all of your Emotive conversations right from within Gorgias. Here's what it includes: 

  • New conversations that happen in Emotive create tickets in Gorgias
  • All customer responses from Emotive are added to the same open tickets in Gorgias
  • Conversations that Emotive starts with customers will sync to provide context for where the conversation was handed off to Gorgias
  • Responding to a ticket in Gorgias sends a message via Emotive to the customer
  • Closing a ticket in Gorgias closes a conversation in Emotive
  • When Emotive learns the customer's name from an order or an abandoned checkout, it'll update the user profile in Gorgias with their first and last name on the next ticket that is opened
  • Send images to customers via Gorgias
  • Opt-out a customer using Gorgias commands

Don’t just take our word for it...

Kirby Allison

Monday used to be the hectic day. We were flooded with the influx of inquiries and we needed to keep up with everything. With Gorgias Automate, shoppers get their answers solved, even outside of business hours.

Addison Debter

Addison Debter

Head of Customer Service

at

Kirby Allison

Ekster

Our peak seasons are Father's Day, Black Friday, and Christmas. With Gorgias Automate, my team is on top for the 3 most important months of the year; Father's Day, Black Friday, and Christmas.

Shauna Clearly

Shauna Clearly

Head of Ecommerce

at

Ekster

mnml

Having quick access to previous order info in the helpdesk is super convenient and helps us turn our support agents into sales people.

Ian ANderson

Ian ANderson

Operation Manager

at

mnml

Marine Layer

Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.

Dave Szymaszek

Dave Szymaszek

Head of Customer Experience

at

Marine Layer