The Corso Green Shipping Protection Gorgias app makes it easy for you to help your customers resolve shipping issues. Usually your customers will contact our Corso Concierge team directly to start a reorder request. But if your customer reaches out to your team first, this integration lets you easily create reorder requests on behalf of your customer.
You will see a sidebar widget for orders where you'll be able to tell if the order is protected by Green Shipping Protection. Then with the simple click of a button, you'll be able to open up a Reorder Request in seconds.
From there, our Corso Concierge team will reach out to your customer and resolve their shipping issue just as if the customer had reached out to us.