Ottspot
Create tickets from phone conversations
Phone conversations made frictionless.
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More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/voice-and-phone/ottspottOttspot
Phone conversations made frictionless.
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Description
Ottspott is a phone system for small businesses that allows you to receive and place phone calls. You can connect it to Gorgias to sync phone calls as tickets, and see them in the customer timeline.
- When a customer calls your company in Ottspott, it creates a ticket in Gorgias and automatically matches it with the corresponding Shopify customer. This way, your staff can edit orders while they are on the phone with the customer.
- Your team sees all previous interactions they had with each customer, under their timeline.
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
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