Ottspot

Create tickets in Gorgias from conversations.

Phone conversations made frictionless.

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OttspotOttspot
More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/voice-and-phone/ottspott
Ottspot
Ottspot
Categories
Pricing
Free
From $19/month
  • From $19/month
  • From $19/month

Description

Ottspott is a phone system for small businesses that allows you to receive and place phone calls. You can connect it to Gorgias to sync phone calls as tickets, and see them in the customer timeline.

  • When a customer calls your company in Ottspott, it creates a ticket in Gorgias and automatically matches it with the corresponding Shopify customer. This way, your staff can edit orders while they are on the phone with the customer.
  • Your team sees all previous interactions they had with each customer, under their timeline.
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
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We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
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“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
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“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
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