RedRoute

Redoute is the first chatbot for your phone channel, fully integrated, and already used by leading Gorgias brands.

Overview

RedRoute offers AI-enabled customer support call automation designed for affordability, easy implementation, and instant results. Launching our Voice Experience Automation Platform™ takes as little as 30 minutes and produces immediate results.

With RedRoute + Gorgias you can:

Automate 80% of your call types like order status, returns, warranty and more
Enable seamless agent handoff with rich caller data so agents spend less time gathering information and more time helping customers
Open and close phone tickets automatically
Create tickets with voicemail transcriptions

Use cases:

Reduce stress and free up time for agents by eliminating tier 1 calls
Enable 24/7 phone support without expanding staffing
Reduce wait-time and call time to improve customer experience
Handle unexpected spikes in call volume
Add a phone line without implementing a contact center

The value is in the metrics:

20% reduction in phone support costs
50% reduction in abandoned calls
40% reduction in queue time
20% reduction in talk time
40% reduction in ASA (average speed to answer)

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”

Dave Szymaszek - Head of Customer Experience @ Marine Layer

We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.

Guita Gopalan - Chief Revenue Officer @ Ellana

“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”

Danny Taing - Founder & CEO @ Bokksu

“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”

Amanda - Director of Operations @ Darn Good Yarn

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All of your customer support channels in one place

Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.

Social Media

Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.

Live Chat

Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.

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RedRoute

Redoute is the first chatbot for your phone channel, fully integrated, and already used by leading Gorgias brands.

RedRoute is the first and only plug-and-play AI voice agent featuring the most advanced voice technology on the market.

Get started with Gorgias

Overview

How

RedRoute

x Gorgias works together

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”

Dave Szymaszek - Head of Customer Experience @ Marine Layer

We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.

Guita Gopalan - Chief Revenue Officer @ Ellana

“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”

Danny Taing - Founder & CEO @ Bokksu

“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”

Amanda - Director of Operations @ Darn Good Yarn