RedRoute

With a RedRoute + Gorgias integration, you will resolve more phone tickets, free up agent time to focus on revenue-generating calls, improve overall CSAT, and lower your support costs.

RedRoute is the first and only plug-and-play AI voice agent featuring the most advanced voice technology on the market.

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More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/voice-and-phone/red-route
RedRoute
RedRoute
Categories
Pricing
Free
Pricing details available upon request
  • Pricing details available upon request
  • Get started for free
  • Pricing details available upon request
  • Get started for free
RedRoute
RedRoute
RedRoute
RedRoute
RedRoute

Description

RedRoute is the first and only plug-and-play AI voice agent featuring the most advanced voice technology on the market. RedRoute surfaces relevant data and solutions to your callers with a simple integration into your ecommerce platform, effectively eliminating tier 1 phone calls for your agents.

Why should your agents continue answering “where is my order”? Why should your customers wait on hold? And why should YOU be paying the price for it?

The answer is, you shouldn’t! With a RedRoute + Gorgias integration, you will resolve more phone tickets, free up agent time to focus on revenue-generating calls, improve overall CSAT, and lower your support costs.

With a Gorgias integration, RedRoute seamlessly works within your workflow. Set up tags, and pick up where your virtual agent left off. Agents will have visibility into what your customers are calling about so they can skip the formalities and get right to help.

Benefits: 

  • Reduce call volume going to agents - Automate intents such as order status, returns, warranty requests, cancellations, subscriptions (edit/cancel), and loyalty.
  • Leverage 0 hold time and speed of resolution with RedRoute to improve the customer experience.
  • Expand coverage to 24/7 support for callers with requests RedRoute can handle.
  • Handle unexpected spikes in calls.
  • If you don't have a phone line yet, you can spin one up without the staffing headache.
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
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We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
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“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
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“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
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