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RedRoute
Used daily by 
10,607
+ DTC brands

RedRoute
RedRoute

RedRoute
RedRoute
 + 
Gorgias

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RedRoute

Redoute is the first chatbot for your phone channel, fully integrated, and already used by leading Gorgias brands.

RedRoute is the first and only plug-and-play AI voice agent featuring the most advanced voice technology on the market.

Get started with Gorgias
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More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/voice-and-phone/red-route
RedRoute
RedRoute
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preferred partner
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Pricing
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Pricing details available upon request
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RedRoute
RedRoute
RedRoute
RedRoute
RedRoute

Description

RedRoute offers AI-enabled customer support call automation designed for affordability, easy implementation, and instant results. Launching our Voice Experience Automation Platform™ takes as little as 30 minutes and produces immediate results.

With RedRoute + Gorgias you can: 

  • Automate 80% of your call types like order status, returns, warranty and more 
  • Enable seamless agent handoff with rich caller data so agents spend less time gathering information and more time helping customers
  • Open and close phone tickets automatically
  • Create tickets with voicemail transcriptions

Use cases: 

  • Reduce stress and free up time for agents by eliminating tier 1 calls  
  • Enable 24/7 phone support without expanding staffing 
  • Reduce wait-time and call time to improve customer experience
  • Handle unexpected spikes in call volume 
  • Add a phone line without implementing a contact center 

The value is in the metrics: 

  • 20% reduction in phone support costs 
  • 50% reduction in abandoned calls 
  • 40% reduction in queue time 
  • 20% reduction in talk time 
  • 40% reduction in ASA (average speed to answer) 


“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
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We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
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“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
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“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
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