Retention Rocket

Retention Rocket gives Shopify stores the ability to build a compliant list of phone numbers, engage in one-on-one conversations with customers via text, segment customers using your Shopify data, integrate with a best-in-class tech stack, and more!

Retention Rocket gives Shopify stores the ability to build a compliant list of phone numbers, engage in one-on-one conversations with customers via text, segment customers using your Shopify data, integrate with a best-in-class tech stack, and more!

Get started with Gorgias
Retention RocketRetention Rocket
More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/sms-integration/retention-rocket
Retention Rocket
Retention Rocket
Categories
Pricing
Free
Free plan available
  • Free plan available
  • Free plan available

Description

Build a TCPA compliant list
We give you the tools to collect subscribers at checkout using our pop-up on landing pages, by texting a keyword, and more. All of our opt-in methods are tried and true with verified compliance so that the subscribers on your list actually WANT to be there!

Collect both email & phone number with our pop-up
Our pop up first collects an email address and then the customer's phone number. We integrate directly with Klaviyo and can send the collected email to the list of your choice within their platform!

1:1 Conversations
Engage in one-on-one conversations with your customers directly from within the app! Help solve customer service issues, provide discount codes or just have a friendly conversation with your subscribers!

Deliverability
Here at Retention Rocket, we pride ourselves on having excellent deliverability. We've built close relationships with network carriers and multiple service providers so that our users can feel confident that their messages are ending up where they're supposed to be, when they're supposed to be there.

Segmentation
Sending to your entire list over and over will lose effectiveness and lead to a poor customer experience. We make it easy to create granular segments using your Shopify data so you can send your subscribers personalized messages so that they feel the love!

Automations
Make money while you sleep by automating your SMS program! Set up an abandoned cart flow, a customer win-back series, a welcome series and more.

Analytics
Our analytics allow you to dig in on a deep level to see how your SMS program is performing. Find ways to optimize your messages, campaigns and automations to maximize your ROI.

Push notifications
Browser push notifications are included as a feature of the Retention Rocket platform! Leverage push as an additional channel on your outbound campaigns or automations to ensure that your customers never miss a deal!

Integrations
Retention Rocket integrates with your favorite customer service apps, email providers, loyalty programs, team communication tools and more!

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
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We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
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“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
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“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
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