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Stella Connect
Used daily by 
10,278
+ DTC brands

Stella Connect
Stella Connect

Stella Connect
Stella Connect
 + 
Gorgias

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Get a live demo

Stella Connect

Unlock the full potential of your frontline team with real-time customer feedback.

Keep your customer service agents engaged from anywhere.

Get started with Gorgias
Stella ConnectStella Connect
More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/quality-assurance/stella-connect
Stella Connect
Stella Connect
trusted partner
preferred partner

Description

Stella Connect by Medallia is the customer feedback, quality management, and coaching platform built specifically for contact center teams. Our intuitive platform makes it easy to harness agent-level customer feedback and deliver high impact coaching and QA programs, driving agent engagement and customer satisfaction.

We give you the visibility and actionability you need to lead your remote teams.

Benefits of this integration

Share Customer Feedback Directly With Agents

With Stella Connect by Medallia, customer feedback is collected immediately after a conversation ends in Gorgias, and is then shared directly with agents and team leads in real-time. This constant stream of feedback drives engagement, motivation, and visibility.


Retain Your Customers with Service Recovery

Make things right with customers who had poor service experiences to help retain customers. When a customer leaves a piece of negative feedback, it is flagged within Stella Connect and Gorgias, making it possible for team leads to recover poor interactions, re-survey, and then measure sentiment.


Streamline the QA Process and Make it Actionable

Save time on manual processes by automatically retrieving and assigning QA reviews from Gorgias Omni-channel conversations. Fully customize your scorecard based on your team’s specific needs. Leverage auto-fail questions, weight your scoring on a per-section basis, and categorize questions into sections.


Deliver Coaching to Help Your Agents Perform at Their Best

Have a dedicated meeting management space within Stella Connect that enables you to focus your coaching sessions on the metrics that matter. Utilize past QA reviews, customer feedback and more to track trends, and set follow-up tasks for them to complete. Upskill your agents, and celebrate their successes so they path to perform at their best.

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
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We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
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“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
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“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
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