Stonly

Reduce your support costs: answer questions automatically to save valuable support agent time.

Provide your store customers with step-by-step interactive guides and FAQs that you can put anywhere.

Get started with Gorgias
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More information soon. In the meantime, visit the following documentation page:
https://stonly.com/kb/
Stonly
Stonly
Categories
Stonly
pricing:
From $49/month. 14-day free trial.

Description

With Stonly, you can grow your sales by providing on-demand help right in your site to keep visitors in the checkout flow. You can also reduce your support costs by answering questions automatically to save valuable support agent time.

Merchants can use Stonly’s Gorgias integration to:
- Create step-by-step, interactive guides and FAQs

- Put Stonly guides inside their checkout flows and other key moments

- Launch Gorgias chat if their customers need more help, directly from a Stonly guide, or they can use a Stonly contact form to send information directly to Gorgias in the form of a new ticket


Use cases:

- Contact forms

- Self-serve help

- FAQs

- Knowledge base

- In-cart and in-checkout assistance

- Ticket qualification

- Agent scripts

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
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We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
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“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
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“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
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