Reduce your support costs: answer questions automatically to save valuable support agent time.
Provide your store customers with step-by-step interactive guides and FAQs that you can put anywhere.Get started with Gorgias
With Stonly, you can grow your sales by providing on-demand help right in your site to keep visitors in the checkout flow. You can also reduce your support costs by answering questions automatically to save valuable support agent time.
Merchants can use Stonly’s Gorgias integration to:
- Create step-by-step, interactive guides and FAQs
- Put Stonly guides inside their checkout flows and other key moments
- Launch Gorgias chat if their customers need more help, directly from a Stonly guide, or they can use a Stonly contact form to send information directly to Gorgias in the form of a new ticket
- Contact forms
- Self-serve help
- Knowledge base
- In-cart and in-checkout assistance
- Ticket qualification
- Agent scripts
TXTFi allows brands to leverage purchasing through SMS and ensure side-by-side customer support to communicate with customers in real time.