Stonly

Reduce your support costs: answer questions automatically to save valuable support agent time.

Provide your store customers with step-by-step interactive guides and FAQs that you can put anywhere.

Get started with Gorgias
StonlyStonly
More information soon. In the meantime, visit the following documentation page:
https://stonly.com/kb/
Stonly
Stonly
trusted partner
preferred partner
Categories
Pricing
Free
From $49/month. 14-day free trial.

Description

With Stonly, you can grow your sales by providing on-demand help right in your site to keep visitors in the checkout flow. You can also reduce your support costs by answering questions automatically to save valuable support agent time.

Merchants can use Stonly’s Gorgias integration to:
- Create step-by-step, interactive guides and FAQs

- Put Stonly guides inside their checkout flows and other key moments

- Launch Gorgias chat if their customers need more help, directly from a Stonly guide, or they can use a Stonly contact form to send information directly to Gorgias in the form of a new ticket


Use cases:

- Contact forms

- Self-serve help

- FAQs

- Knowledge base

- In-cart and in-checkout assistance

- Ticket qualification

- Agent scripts

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
Read Usecase
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
Read Usecase
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
Read Usecase
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
Read Usecase
Browse apps

Stonly

Reduce your support costs: answer questions automatically to save valuable support agent time.

Get started with Gorgias
trusted partner
preferred partner
Categories
Stonly
Pricing
Free
From $49/month. 14-day free trial.
This integration is free to install
in Gorgias

Overview

With Stonly, you can grow your sales by providing on-demand help right in your site to keep visitors in the checkout flow. You can also reduce your support costs by answering questions automatically to save valuable support agent time.

Merchants can use Stonly’s Gorgias integration to:
- Create step-by-step, interactive guides and FAQs

- Put Stonly guides inside their checkout flows and other key moments

- Launch Gorgias chat if their customers need more help, directly from a Stonly guide, or they can use a Stonly contact form to send information directly to Gorgias in the form of a new ticket


Use cases:

- Contact forms

- Self-serve help

- FAQs

- Knowledge base

- In-cart and in-checkout assistance

- Ticket qualification

- Agent scripts

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
Dave Szymaszek - Head of Customer Experience @ Marine Layer
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan - Chief Revenue Officer @ Ellana
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing - Founder & CEO @ Bokksu
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda - Director of Operations @ Darn Good Yarn

All of your customer support channels in one place

Email
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
Social Media
Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.
Live Chat
Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.
Browse apps

Stonly

Reduce your support costs: answer questions automatically to save valuable support agent time.

Provide your store customers with step-by-step interactive guides and FAQs that you can put anywhere.

Get started with Gorgias
trusted partner
preferred partner
Categories
Stonly
Pricing
Free
From $49/month. 14-day free trial.
This integration is free to install to in Gorgias

Overview

How

Stonly

x Gorgias works together

·
·
·
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
Dave Szymaszek - Head of Customer Experience @ Marine Layer
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan - Chief Revenue Officer @ Ellana
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing - Founder & CEO @ Bokksu
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda - Director of Operations @ Darn Good Yarn

All of your customer support channels in one place

Email
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
Social Media
Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.
Live Chat
Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.

Stonly

Reduce your support costs: answer questions automatically to save valuable support agent time.

Provide your store customers with step-by-step interactive guides and FAQs that you can put anywhere.

Get started with Gorgias
StonlyStonly
More information soon. In the meantime, visit the following documentation page:
https://stonly.com/kb/
Stonly
trusted partner
preferred partner
Categories
Pricing
Free
From $49/month. 14-day free trial.

Description

With Stonly, you can grow your sales by providing on-demand help right in your site to keep visitors in the checkout flow. You can also reduce your support costs by answering questions automatically to save valuable support agent time.

Merchants can use Stonly’s Gorgias integration to:
- Create step-by-step, interactive guides and FAQs

- Put Stonly guides inside their checkout flows and other key moments

- Launch Gorgias chat if their customers need more help, directly from a Stonly guide, or they can use a Stonly contact form to send information directly to Gorgias in the form of a new ticket


Use cases:

- Contact forms

- Self-serve help

- FAQs

- Knowledge base

- In-cart and in-checkout assistance

- Ticket qualification

- Agent scripts

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
Read Usecase
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
Read Usecase
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
Read Usecase
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
Read Usecase