Tone
View your two-way SMS conversations directly in the Gorgias dashboard.
Tone is the one-for-you SMS Sales Engine that unlocks 24% more revenue for your e-commerce store through lightning-fast text message conversations.
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More information soon. In the meantime, visit the following documentation page:
https://tonemessaging.zendesk.com/hc/en-us/articles/360050934572-Tone-x-Gorgias-Integration-SetupTone
Tone is the one-for-you SMS Sales Engine that unlocks 24% more revenue for your e-commerce store through lightning-fast text message conversations.
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Description
Text your customers like a human. Tone helps your e-commerce store capture more revenue with AI-enhanced, human text message conversations at scale. On behalf of your company, our service agents respond to incoming text messages lightning fast while staying on brand and in your tone.
Leveraging Tone, you can:
- Capture more of your abandoned checkouts by directly answering questions your customers have about the products they are interested in
- Run two-way conversational SMS and MMS campaigns
- Answer customer questions lightening fast through a click-to-text number
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
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