Voyage SMS

Reply to SMS inbound support tickets directly in Gorgias

Voyage SMS is building the next-gen messaging commerce platform.

Get started with Gorgias
Voyage SMSVoyage SMS
More information soon. In the meantime, visit the following documentation page:
https://help.voyagesms.com/gorgias-integration
Voyage SMS
Voyage SMS
Categories
Pricing
Free
Fee per message
  • Fee per message
  • Fee per message

Description

Voyage SMS is building the next-gen messaging commerce platform, empowering eCommerce brands to drive revenue through text messaging more effectively than any other platform. Voyage allows brands to build their SMS list quickly, engage consumers with innovative call-to-actions like "click to buy," and segment and track performance in real-time. Voyage is trailblazing product functionality within the SMS space.


Benefits

Ecommerce brands can harness both the high engagement of SMS through Voyage with the personalization of high touch support through Gorgias. Brands can seamlessly communicate across channels with consumers, reducing friction, increasing brand loyalty, and driving customer engagement.


Use cases

- Allow consumers to text a keyword such as “ASSIST103” to open a support ticket in Gorgias.

- Reply to SMS inbound support tickets directly in Gorgias, sending an SMS to the consumer on the same phone number at which they receive marketing messages.


“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
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We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
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“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
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“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
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