Today, we’re thrilled to announce that we’ve raised a $1.5 million Seed round led by Charles River Ventures and Amplify Partners, to help build our new helpdesk.
We’re incredibly grateful to early users, customers, mentors we’ve met both at and Techstars.
We started the journey with Alex at the beginning of 2015 with our Chrome extension, which helps write email faster using templates. We’ve been pleased all along with customers telling us about how helpful it was, especially for customer support.
While building the extension, we’ve realized that a big inefficiency in support lies in the lack of integration between the helpdesk, the payment system, CRM and other tools support is using. As a result, agents need to do a lot of repetitive work to respond to customer requests, especially when the company is big.
That’s why we’ve decided to build a new kind of helpdesk to enable customer support agents to respond 2x faster to customers. You can find out more and sign up for our private beta here.
When a company has a lot of customers, support becomes repetitive. We want to provide support teams with tools to automate the way they treat simple repetitive requests. This way, they have more time for complex customer issues.
We'll now focus on this helpdesk and on growing the team, oh, and if you'd like to join, we're hiring! We're super excited about this new helpdesk product. If you’re using the extension, don’t worry.
Romain & Alex
