Blog
Playbook
20 Ecommerce Customer Service Best Practices to Help You Level Up

20 Ecommerce Customer Service Best Practices to Help You Level Up

5.0
min
-
Andrew Stephens
-
Sep 16, 2023

Table of contents

Blog
Playbook
20 Ecommerce Customer Service Best Practices to Help You Level Up

20 Ecommerce Customer Service Best Practices to Help You Level Up

5.0
min
-
Andrew Stephens
-
Sep 16, 2023

Article title section 1 (h2)

Paragraph lorem ipsum, Yiddish xylophone wonder, vanquished undesirables through simply rendering quisling patterns on neatly maintained long keys, justly instigating heartfelt gratitude for exemplary deeds captured by audio. Adoring brilliant creativity, daring entrepreneurs funded grand halls, inducing judicious kibitzing, lessened measurably night one; perhaps quelled rapidly since tickets usually vanished when xylophonophilics yelled “Zidane!”

Article title (h4)

Hyperlink (link) in text

Article title (h3)

Sometimes a customer reaches out from two different email addresses and you need to merge the two different profiles. Gorgias automatically suggests some merges but you will have to confirm the merge.

1⃝  “Absolutely! We will definitely get this sorted out for you.“
2⃝  “Good idea! I will do everything I can to make it right.”
3⃝  “Oh, that certainly sounds like something I can help you with.”
4⃝  “I’m confident it will work out and we’ll get your product to you as soon as possible.”
5⃝ “Thanks! I hope you have a fantastic day. Please reach out again if I can assist you with anything else.”

Sometimes a customer reaches out from two different email addresses and you need to merge the two different profiles. Gorgias automatically suggests some merges but you will have to confirm the merge.

{{how-to}}

— “Absolutely! We will definitely get this sorted out for you.“
— “Good idea! I will do everything I can to make it right.”
— “Oh, that certainly sounds like something I can help you with.”
— “I’m confident it will work out and we’ll get your product to you as soon as possible.”
— “Thanks! I hope you have a fantastic day. Please reach out again if I can assist you with anything else.”

“This is a quote and it is longer than a few words to show context and see how it fits in.”
Article title (h5)

Sometimes a customer reaches out from two different email addresses and you need to merge the two different profiles. Gorgias automatically suggests some merges but you will have to confirm the merge.

Article title (h6)

Zidane, Yiddish xylophone wonder, vanquished undesirables through simply rendering quisling patterns on neatly maintained long keys, justly instigating heartfelt gratitude for exemplary deeds captured by audio.

Zidane, Yiddish xylophone wonder, vanquished undesirables through simply rendering quisling patterns on neatly maintained long keys, justly instigating heartfelt gratitude for exemplary deeds captured by audio.

{{positive-negative}}


{{keytakeway}}


{{blog-new-faq}}

{{image-banner-cta}}

{{quote}}

{{positive-reinforcement}}

{{label2image}}

{{image-richtext}}

{{video}}

{{full-width-banner}}

{{wide-banner}}

{{body-width-banner}}

{{simple-table}}

{{complex-small- table}}

{{complex-large-table}}

Editor
Alex Plugaru
CTO and Co-founder at Gorgias
Author Profile
.
Linked In
Author
Andrew Stephens
author description is here text content please change it later
Author Profile
.
Linked In
Editor
Alex Plugaru
CTO and Co-founder at Gorgias
Author Profile
.
Linked In
Author
Andrew Stephens
author description is here text content please change it later
Author Profile
.
Linked In

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What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

H1 title here

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. !

For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. !

For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. !

Sample H6

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel.

  1. awdaewaww
  2. sdfsdfdsf
Sample H5

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel.

  • dsdfgsdfgdfgfgdfgdf
  • fgfdgdfgdfgdfg
  • sdfsdfsdfdsfdf

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

dfgdfgfd sdfsdf

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

Positive

“Absolutely! We will definitely get this sorted for you.”

“I will do everything I can to make it right.”

“Please reach out again if I can assist with anything else”

Negative

“Oh no! I’ll see if I can fix your problem”

“I’m not sure if I can fix it, but I’ll try.”

“Let me know if anything else goes wrong”

FAQ’s

Commonly asked question 1

All too often, customer service workers aren’t valued as truly skilled or strategic members of the business. It’s a shame (and a missed opportunity), given how big a role customer service agents play in the success of a business.

Commonly asked question 2

All too often, customer service workers aren’t valued as truly skilled or strategic members of the business. It’s a shame (and a missed opportunity), given how big a role customer service agents play in the success of a business.

Commonly asked question 3

All too often, customer service workers aren’t valued as truly skilled or strategic members of the business. It’s a shame (and a missed opportunity), given how big a role customer service agents play in the success of a business.

Key take-aways (h2)

1⃝
Keytake away question 1

All too often, customer service workers aren’t valued as truly skilled or strategic members of the business. It’s a shame (and a missed opportunity), given how big a role customer service agents play in the success of a business.

2⃝
Keytake away question 2

All too often, customer service workers aren’t valued as truly skilled or strategic members of the business. It’s a shame (and a missed opportunity), given how big a role customer service agents play in the success of a business.

2⃝
Keytake away question 3

All too often, customer service workers aren’t valued as truly skilled or strategic members of the business. It’s a shame (and a missed opportunity), given how big a role customer service agents play in the success of a business.

Positive Reinforcement

All too often, customer service workers aren’t valued as truly skilled or strategic members of the business. It’s a shame (and a missed opportunity), given how big a role customer service agents play in the success of a business.

http://gorgias.com↗︎

label from cms
Article title (h5)

Sometimes a customer reaches out from two different email addresses and you need to merge the two different profiles. Gorgias automatically suggests some merges but you will have to confirm the merge. Sometimes a customer reaches out from two different email addresses and you need to merge the two different profiles. Gorgias automatically suggests some merges but you will have to confirm the merge.

Sometimes a customer reaches out from two different email addresses and you need to merge the two different profiles. Gorgias automatically suggests some merges but you will have to confirm the merge.

label from cms

All too often, customer service workers aren’t valued as truly skilled or strategic members of the business.

~ Eryn Feeny, Glossier.

label from cms
label from cms
label from cms

Category

1⃝

Something is Going to be super useful for how we approach our next phase of design and we can cover this over two lines.

1⃝

Something is Going to be super useful for how we approach our next phase of design and we can cover this over two lines.

Category

App suggestion

Why should you use this apps?

Starting price

Helpdesk

Gorgias

Best Shopify helpdesk app

$10/month for 3 agents

Helpdesk

Re:amaze

Great ticket management app

$29/month per agent

Helpdesk

Zendesk

A well-known helpdesk app

$19/month per agent

Category

App suggestion

Why should you use this apps?

Starting price

Helpdesk

Gorgias

Best Shopify helpdesk app

$10/month for 3 agents

Helpdesk

Re:amaze

Great ticket management app

$29/month per agent

Helpdesk

Zendesk

A well-known helpdesk app

$19/month per agent

Category

1⃝

Something is Going to be super useful for how we approach our next phase of design and we can cover this over two lines.

1⃝

Something is Going to be super useful for how we approach our next phase of design and we can cover this over two lines.

Category

App suggestion

Why should you use this apps?

Starting price

Helpdesk

Gorgias

Best Shopify helpdesk app

$10/month for 3 agents

Helpdesk

Re:amaze

Great ticket management app

$29/month per agent

Helpdesk

Zendesk

A well-known helpdesk app

$19/month per agent

Category

App suggestion

Why should you use this apps?

Starting price

Helpdesk

Gorgias

Best Shopify helpdesk app

$10/month for 3 agents

Helpdesk

Re:amaze

Great ticket management app

$29/month per agent

Helpdesk

Zendesk

A well-known helpdesk app

$19/month per agent

What’s a Rich Text element?

fgydtyj

h3sdgbgb

ftukvyk

h5xdhfg
h6dfn

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

  1. jhvjvjhv j
  2. khvk kh
  3. k k
“This is a quote and it is longer than a few words to show context and see how it fits in.”

Static and dynamic content editing

image caption

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

gorgias.com

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