Gorgias vs Help Scout pricing: Seats vs tickets
Gorgias pricing is based on tickets, not users: We don’t charge per seat, so your whole team can obsess over CX.
Help Scout's pricing model makes you pay per user seat, siloing and limiting growth of your CX team.
We made this decision based on feedback from ecommerce business owners who want to:
- Invite Marketing, Product, and Website teams to get insights and feedback directly from customers to improve the product and CX
- Add new agents (and outsourced agents) at no extra charge, during busy seasons and periods of growth
- Tag technical support or other non-CX team members directly in Gorgias instead of chasing them down on another tool and copy/pasting their answer
Choose a helpdesk based on your future growth and ROI
Both tools have low-cost tiers: Help Scout starts at $20/user per month, and Gorgias starts at $10 per month (for up to 3 users). But the cost of your choice is much more complicated than the sticker price.
Help Scout is an issue-resolution tool that helps you answer questions on email and live chat. Other channels like social, SMS, and WhatsApp are not natively supported.
Gorgias is a truly omnichannel helpdesk that empowers your team to resolve tickets, generate sales, and report on the revenue your team earns.
Even at the lowest tier, you can connect all your channels, process order updates, auto-tag and prioritize tickets, and much more.