{"key":"positive","value":237},{"key":"negative","value":137},{"key":"neutral","value":13}

{"key":"Customer Service","value":["{\"Customer Service Overall Customer Service\":90}","{\"Customer Service Responsiveness\":89}","{\"Customer Service Helpfulness\":61}"]},{"key":"Delivery Shipping","value":["{\"Delivery Shipping Overall Delivery Shipping\":13}","{\"Delivery Shipping Timeliness\":12}","{\"Delivery Shipping Carrier Performance\":2}"]},{"key":"Product Quality","value":["{\"Product Quality Overall Product Quality\":29}","{\"Product Quality Durability\":23}","{\"Product Quality Functionality\":19}"]}

{"key":"returns_refunds","value":"{\"company_avg_topic_rating\":5.0,\"industry_avg_topic_rating\":1.5}"},{"key":"customer_service","value":"{\"company_avg_topic_rating\":3.5,\"industry_avg_topic_rating\":1.5}"},{"key":"product_quality","value":"{\"company_avg_topic_rating\":3.6,\"industry_avg_topic_rating\":1.7}"},{"key":"delivery_shipping","value":"{\"company_avg_topic_rating\":1.7,\"industry_avg_topic_rating\":1.6}"},{"key":"pricing_value_for_money","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":1.0}"},{"key":"order_accuracy","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":1.7}"},{"key":"communication_information","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":2.0}"}