{"key":"negative","value":21},{"key":"neutral","value":2}
{"key":"Communication Information","value":["{\"Communication Information Overall Communication Information\":3}","{\"Communication Information Transparency\":1}"]},{"key":"Customer Service","value":["{\"Customer Service Overall Customer Service\":15}","{\"Customer Service Responsiveness\":12}","{\"Customer Service Helpfulness\":11}"]},{"key":"Delivery Shipping","value":["{\"Delivery Shipping Carrier Performance\":3}","{\"Delivery Shipping Timeliness\":3}","{\"Delivery Shipping Overall Delivery Shipping\":3}"]}
{"key":"communication_information","value":"{\"company_avg_topic_rating\":2.0,\"industry_avg_topic_rating\":1.3}"},{"key":"delivery_shipping","value":"{\"company_avg_topic_rating\":1.5,\"industry_avg_topic_rating\":1.3}"},{"key":"customer_service","value":"{\"company_avg_topic_rating\":1.3,\"industry_avg_topic_rating\":1.3}"}