{"key":"negative","value":37},{"key":"neutral","value":13}

{"key":"Customer Service","value":["{\"Customer Service Responsiveness\":15}","{\"Customer Service Overall Customer Service\":15}","{\"Customer Service Helpfulness\":14}"]},{"key":"Delivery Shipping","value":["{\"Delivery Shipping Overall Delivery Shipping\":12}","{\"Delivery Shipping Timeliness\":10}","{\"Delivery Shipping Carrier Performance\":5}"]},{"key":"Product Quality","value":["{\"Product Quality Overall Product Quality\":9}","{\"Product Quality Durability\":7}","{\"Product Quality Description Accuracy\":4}"]}

{"key":"returns_refunds","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":3.0}"},{"key":"delivery_shipping","value":"{\"company_avg_topic_rating\":1.5,\"industry_avg_topic_rating\":3.6}"},{"key":"payment_options","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":3.3}"},{"key":"customer_service","value":"{\"company_avg_topic_rating\":1.8,\"industry_avg_topic_rating\":4.3}"},{"key":"product_quality","value":"{\"company_avg_topic_rating\":1.7,\"industry_avg_topic_rating\":4.4}"},{"key":"communication_information","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":4.1}"}