{"key":"neutral","value":1},{"key":"negative","value":8}
{"key":"Customer Service","value":["{\"Customer Service Overall Customer Service\":3}","{\"Customer Service Problem Resolution\":3}","{\"Customer Service Helpfulness\":3}"]},{"key":"Delivery Shipping","value":["{\"Delivery Shipping Timeliness\":4}","{\"Delivery Shipping Overall Delivery Shipping\":4}","{\"Delivery Shipping Carrier Performance\":1}"]},{"key":"Order Accuracy","value":["{\"Order Accuracy Overall Order Accuracy\":1}"]}
{"key":"delivery_shipping","value":"{\"company_avg_topic_rating\":2.0,\"industry_avg_topic_rating\":3.7}"}