{"key":"negative","value":9}
{"key":"Customer Service","value":["{\"Customer Service Overall Customer Service\":7}","{\"Customer Service Responsiveness\":6}","{\"Customer Service Helpfulness\":5}"]},{"key":"Delivery Shipping","value":["{\"Delivery Shipping Tracking Information\":1}","{\"Delivery Shipping Timeliness\":1}","{\"Delivery Shipping Overall Delivery Shipping\":1}"]},{"key":"Returns Refunds","value":["{\"Returns Refunds Overall Returns Refunds\":1}","{\"Returns Refunds Ease Of Returns\":1}"]}
{"key":"returns_refunds","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":1.5}"},{"key":"customer_service","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":3.5}"}

Brand CX Audit

We analyzed your Trustpilot reviews, website, and competitors to share actionable insights to improve your customer experience
Your customers are talking—are you listening?
Let's deep dive!

What shoppers are saying about brand?

1
/5
rating in the past 365 days
Positive reviews
82.9%
Neutral reviews
5.2%
Negative reviews
1.9%
Average Trustpilot rating of brands in the Apparel industry is 4.3/5 stars
Average Trustpilot rating of brands in the Apparel industry is 4.3/5 stars
Average Trustpilot rating of brands in the Apparel industry is 4.3/5 stars

What it means compared to the industry standard?

What it means compared to the industry standard?

What it means compared to the industry standard?

You outperform the type industry average for:
You outperform the type industry average for:
You outperform the type industry average for:
• Returns & Refunds
You’re below the type industry average for:
You’re below the type industry average for:
You’re below the type industry average for:
• Delivery & Shipping

Personalized recommendations for your top 3 areas of improvement

Lorem ipsum dolor sit amet?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis sit amet ante ac ante venenatis pellentesque quis vitae metus. Donec est nunc, commodo ut vehicula a, mollis vitae massa. In suscipit, tortor ac hendrerit vestibulum, ipsum diam auctor urna, in scelerisque ligula metus ac libero.

Lorem ipsum dolor sit amet?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis sit amet ante ac ante venenatis pellentesque quis vitae metus. Donec est nunc, commodo ut vehicula a, mollis vitae massa. In suscipit, tortor ac hendrerit vestibulum, ipsum diam auctor urna, in scelerisque ligula metus ac libero.

Lorem ipsum dolor sit amet?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis sit amet ante ac ante venenatis pellentesque quis vitae metus. Donec est nunc, commodo ut vehicula a, mollis vitae massa. In suscipit, tortor ac hendrerit vestibulum, ipsum diam auctor urna, in scelerisque ligula metus ac libero.

Want to unlock your full CX Audit?

Get access to more recommendations and actionable advice to improve your CX.
Book a free consultation

See how Gorgias can help

Since we last spoke, we’ve been building to help you overcome these challenges.
Book some time to dive into it and see how we can help.
Book a demo

Lorem proident ea qui veniam deserunt tempor

Book a free consultation with our CX experts

Book a call with our CX experts

Book a free consultation with our CX experts

Book a call with our CX experts

Customer image
Customer image
Customer image
Customer image
This audit has been populated by Gorgias, the leading ecommerce CX platform loved by more than 15K Shopify brands.
We’d love to speak with you again and show why 16k+ leading Shopify brands choose Gorgias to power their customer experience.
By submitting this form, I agree to the Privacy Policy and to Gorgias using the details provided to contact me for marketing purposes.

Almost ready
to book...

Checking our team's calendars
Customers images

Almost ready to book...

Checking our team's calendars

Tell us about yourself
Book your slot