{"key":"negative","value":97},{"key":"positive","value":10},{"key":"neutral","value":2}
{"key":"Customer Service","value":["{\"Customer Service Responsiveness\":52}","{\"Customer Service Overall Customer Service\":51}","{\"Customer Service Helpfulness\":42}"]},{"key":"Delivery Shipping","value":["{\"Delivery Shipping Overall Delivery Shipping\":13}","{\"Delivery Shipping Timeliness\":12}","{\"Delivery Shipping Tracking Information\":2}"]},{"key":"Product Quality","value":["{\"Product Quality Overall Product Quality\":20}","{\"Product Quality Durability\":17}","{\"Product Quality Functionality\":7}"]}
{"key":"returns_refunds","value":"{\"company_avg_topic_rating\":1.3,\"industry_avg_topic_rating\":2.2}"},{"key":"delivery_shipping","value":"{\"company_avg_topic_rating\":1.4,\"industry_avg_topic_rating\":3.3}"},{"key":"product_quality","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":4.1}"},{"key":"customer_service","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":4.2}"}