{"key":"positive","value":1577},{"key":"neutral","value":82},{"key":"negative","value":340}

{"key":"Customer Service","value":["{\"Customer Service Overall Customer Service\":48}","{\"Customer Service Responsiveness\":35}","{\"Customer Service Helpfulness\":25}"]},{"key":"Delivery Shipping","value":["{\"Delivery Shipping Overall Delivery Shipping\":171}","{\"Delivery Shipping Timeliness\":160}","{\"Delivery Shipping Carrier Performance\":17}"]},{"key":"Product Quality","value":["{\"Product Quality Overall Product Quality\":51}","{\"Product Quality Functionality\":10}","{\"Product Quality Durability\":7}"]}

{"key":"communication_information","value":"{\"company_avg_topic_rating\":3.9,\"industry_avg_topic_rating\":3.3}"},{"key":"pricing_value_for_money","value":"{\"company_avg_topic_rating\":4.4,\"industry_avg_topic_rating\":3.9}"},{"key":"website_user_experience","value":"{\"company_avg_topic_rating\":4.9,\"industry_avg_topic_rating\":4.6}"},{"key":"company_reputation","value":"{\"company_avg_topic_rating\":4.7,\"industry_avg_topic_rating\":4.4}"},{"key":"customer_service","value":"{\"company_avg_topic_rating\":4.7,\"industry_avg_topic_rating\":4.5}"},{"key":"product_variety","value":"{\"company_avg_topic_rating\":4.1,\"industry_avg_topic_rating\":4.0}"},{"key":"delivery_shipping","value":"{\"company_avg_topic_rating\":4.0,\"industry_avg_topic_rating\":4.1}"},{"key":"order_accuracy","value":"{\"company_avg_topic_rating\":1.9,\"industry_avg_topic_rating\":2.0}"},{"key":"trust_security","value":"{\"company_avg_topic_rating\":1.4,\"industry_avg_topic_rating\":1.5}"},{"key":"returns_refunds","value":"{\"company_avg_topic_rating\":2.2,\"industry_avg_topic_rating\":2.4}"},{"key":"product_quality","value":"{\"company_avg_topic_rating\":4.2,\"industry_avg_topic_rating\":4.6}"},{"key":"packaging","value":"{\"company_avg_topic_rating\":2.6,\"industry_avg_topic_rating\":3.2}"},{"key":"loyalty_program","value":"{\"company_avg_topic_rating\":3.0,\"industry_avg_topic_rating\":3.9}"}