{"key":"negative","value":199},{"key":"positive","value":60},{"key":"neutral","value":9}

{"key":"Customer Service","value":["{\"Customer Service Overall Customer Service\":107}","{\"Customer Service Responsiveness\":100}","{\"Customer Service Helpfulness\":83}"]},{"key":"Delivery Shipping","value":["{\"Delivery Shipping Overall Delivery Shipping\":53}","{\"Delivery Shipping Timeliness\":52}","{\"Delivery Shipping Tracking Information\":18}"]},{"key":"Product Quality","value":["{\"Product Quality Overall Product Quality\":19}","{\"Product Quality Functionality\":7}","{\"Product Quality Description Accuracy\":3}"]}

{"key":"returns_refunds","value":"{\"company_avg_topic_rating\":5.0,\"industry_avg_topic_rating\":1.5}"},{"key":"product_quality","value":"{\"company_avg_topic_rating\":5.0,\"industry_avg_topic_rating\":4.2}"},{"key":"communication_information","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":2.4}"},{"key":"pricing_value_for_money","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":3.0}"},{"key":"delivery_shipping","value":"{\"company_avg_topic_rating\":1.8,\"industry_avg_topic_rating\":3.9}"},{"key":"customer_service","value":"{\"company_avg_topic_rating\":2.0,\"industry_avg_topic_rating\":4.1}"}