{"key":"negative","value":9},{"key":"positive","value":1}
{"key":"Customer Service","value":["{\"Customer Service Overall Customer Service\":3}","{\"Customer Service Problem Resolution\":2}","{\"Customer Service Responsiveness\":2}"]},{"key":"Delivery Shipping","value":["{\"Delivery Shipping Timeliness\":2}","{\"Delivery Shipping Carrier Performance\":2}","{\"Delivery Shipping Overall Delivery Shipping\":2}"]},{"key":"Product Quality","value":["{\"Product Quality Overall Product Quality\":2}","{\"Product Quality Description Accuracy\":1}"]}
{"key":"customer_service","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":4.1}"}