{"key":"positive","value":12},{"key":"negative","value":4}
{"key":"Customer Service","value":["{\"Customer Service Responsiveness\":3}","{\"Customer Service Overall Customer Service\":3}","{\"Customer Service Helpfulness\":2}"]},{"key":"Delivery Shipping","value":["{\"Delivery Shipping Carrier Performance\":1}","{\"Delivery Shipping Overall Delivery Shipping\":1}","{\"Delivery Shipping Timeliness\":1}"]}
{"key":"customer_service","value":"{\"company_avg_topic_rating\":3.9,\"industry_avg_topic_rating\":1.7}"},{"key":"delivery_shipping","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":1.3}"}