{"key":"negative","value":405},{"key":"positive","value":1514},{"key":"neutral","value":131}

{"key":"Customer Service","value":["{\"Customer Service Overall Customer Service\":42}","{\"Customer Service Responsiveness\":35}","{\"Customer Service Helpfulness\":20}"]},{"key":"Delivery Shipping","value":["{\"Delivery Shipping Overall Delivery Shipping\":38}","{\"Delivery Shipping Timeliness\":33}","{\"Delivery Shipping Carrier Performance\":11}"]},{"key":"Product Quality","value":["{\"Product Quality Overall Product Quality\":282}","{\"Product Quality Functionality\":46}","{\"Product Quality Description Accuracy\":16}"]}

{"key":"company_reputation","value":"{\"company_avg_topic_rating\":5.0,\"industry_avg_topic_rating\":2.9}"},{"key":"communication_information","value":"{\"company_avg_topic_rating\":2.5,\"industry_avg_topic_rating\":2.0}"},{"key":"order_accuracy","value":"{\"company_avg_topic_rating\":2.8,\"industry_avg_topic_rating\":2.4}"},{"key":"customer_service","value":"{\"company_avg_topic_rating\":4.5,\"industry_avg_topic_rating\":4.3}"},{"key":"website_user_experience","value":"{\"company_avg_topic_rating\":4.1,\"industry_avg_topic_rating\":3.9}"},{"key":"delivery_shipping","value":"{\"company_avg_topic_rating\":4.3,\"industry_avg_topic_rating\":4.2}"},{"key":"pricing_value_for_money","value":"{\"company_avg_topic_rating\":3.6,\"industry_avg_topic_rating\":3.6}"},{"key":"product_variety","value":"{\"company_avg_topic_rating\":4.0,\"industry_avg_topic_rating\":4.1}"},{"key":"payment_options","value":"{\"company_avg_topic_rating\":4.5,\"industry_avg_topic_rating\":4.7}"},{"key":"product_quality","value":"{\"company_avg_topic_rating\":4.0,\"industry_avg_topic_rating\":4.3}"},{"key":"packaging","value":"{\"company_avg_topic_rating\":3.3,\"industry_avg_topic_rating\":3.7}"},{"key":"returns_refunds","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":2.6}"}