{"key":"negative","value":48},{"key":"neutral","value":4}

{"key":"Customer Service","value":["{\"Customer Service Overall Customer Service\":27}","{\"Customer Service Responsiveness\":26}","{\"Customer Service Helpfulness\":12}"]},{"key":"Delivery Shipping","value":["{\"Delivery Shipping Overall Delivery Shipping\":12}","{\"Delivery Shipping Timeliness\":12}","{\"Delivery Shipping Carrier Performance\":4}"]},{"key":"Product Quality","value":["{\"Product Quality Overall Product Quality\":6}","{\"Product Quality Durability\":2}","{\"Product Quality Materials Used\":2}"]}

{"key":"communication_information","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":1.0}"},{"key":"order_accuracy","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":1.0}"},{"key":"returns_refunds","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":1.0}"},{"key":"delivery_shipping","value":"{\"company_avg_topic_rating\":1.1,\"industry_avg_topic_rating\":1.3}"},{"key":"customer_service","value":"{\"company_avg_topic_rating\":1.2,\"industry_avg_topic_rating\":1.5}"},{"key":"product_quality","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":2.9}"}