{"key":"negative","value":6}
{"key":"Company Reputation","value":["{\"Company Reputation Brand Image\":1}","{\"Company Reputation Overall Company Reputation\":1}"]},{"key":"Customer Service","value":["{\"Customer Service Responsiveness\":2}","{\"Customer Service Overall Customer Service\":2}","{\"Customer Service Helpfulness\":2}"]},{"key":"Product Quality","value":["{\"Product Quality Functionality\":1}","{\"Product Quality Overall Product Quality\":1}","{\"Product Quality Durability\":1}"]}
{"key":"customer_service","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":3.7}"},{"key":"product_quality","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":4.2}"}

Brand CX Audit

We analyzed your Trustpilot reviews, website, and competitors to share actionable insights to improve your customer experience
Your customers are talking—are you listening?
Let's deep dive!

What shoppers are saying about brand?

1
/5
rating in the past 365 days
Positive reviews
82.9%
Neutral reviews
5.2%
Negative reviews
1.9%
Average Trustpilot rating of brands in the Apparel industry is 4.3/5 stars
Average Trustpilot rating of brands in the Apparel industry is 4.3/5 stars
Average Trustpilot rating of brands in the Apparel industry is 4.3/5 stars

What it means compared to the industry standard?

What it means compared to the industry standard?

What it means compared to the industry standard?

You outperform the type industry average for:
You outperform the type industry average for:
You outperform the type industry average for:
• Returns & Refunds
You’re below the type industry average for:
You’re below the type industry average for:
You’re below the type industry average for:
• Delivery & Shipping

Personalized recommendations for your top 3 areas of improvement

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Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis sit amet ante ac ante venenatis pellentesque quis vitae metus. Donec est nunc, commodo ut vehicula a, mollis vitae massa. In suscipit, tortor ac hendrerit vestibulum, ipsum diam auctor urna, in scelerisque ligula metus ac libero.

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This audit has been populated by Gorgias, the leading ecommerce CX platform loved by more than 15K Shopify brands.
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