{"key":"negative","value":60},{"key":"neutral","value":5}
{"key":"Customer Service","value":["{\"Customer Service Responsiveness\":33}","{\"Customer Service Overall Customer Service\":33}","{\"Customer Service Helpfulness\":28}"]},{"key":"Delivery Shipping","value":["{\"Delivery Shipping Overall Delivery Shipping\":11}","{\"Delivery Shipping Timeliness\":10}","{\"Delivery Shipping Carrier Performance\":2}"]},{"key":"Product Quality","value":["{\"Product Quality Overall Product Quality\":10}","{\"Product Quality Functionality\":6}","{\"Product Quality Durability\":4}"]}
{"key":"product_quality","value":"{\"company_avg_topic_rating\":2.0,\"industry_avg_topic_rating\":1.7}"},{"key":"customer_service","value":"{\"company_avg_topic_rating\":1.2,\"industry_avg_topic_rating\":1.1}"},{"key":"website_user_experience","value":"{\"company_avg_topic_rating\":3.0,\"industry_avg_topic_rating\":3.0}"},{"key":"pricing_value_for_money","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":1.0}"},{"key":"company_reputation","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":1.0}"},{"key":"product_variety","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":1.0}"},{"key":"order_accuracy","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":1.0}"},{"key":"delivery_shipping","value":"{\"company_avg_topic_rating\":1.1,\"industry_avg_topic_rating\":1.5}"}