{"key":"negative","value":44},{"key":"positive","value":93},{"key":"neutral","value":10}

{"key":"Customer Service","value":["{\"Customer Service Overall Customer Service\":13}","{\"Customer Service Responsiveness\":12}","{\"Customer Service Helpfulness\":10}"]},{"key":"Delivery Shipping","value":["{\"Delivery Shipping Timeliness\":7}","{\"Delivery Shipping Overall Delivery Shipping\":6}","{\"Delivery Shipping Tracking Information\":2}"]},{"key":"Product Quality","value":["{\"Product Quality Overall Product Quality\":21}","{\"Product Quality Functionality\":15}","{\"Product Quality Durability\":11}"]}

{"key":"website_user_experience","value":"{\"company_avg_topic_rating\":5.0,\"industry_avg_topic_rating\":4.4}"},{"key":"company_reputation","value":"{\"company_avg_topic_rating\":3.0,\"industry_avg_topic_rating\":2.8}"},{"key":"delivery_shipping","value":"{\"company_avg_topic_rating\":3.4,\"industry_avg_topic_rating\":3.3}"},{"key":"customer_service","value":"{\"company_avg_topic_rating\":2.9,\"industry_avg_topic_rating\":3.8}"},{"key":"product_quality","value":"{\"company_avg_topic_rating\":3.2,\"industry_avg_topic_rating\":4.4}"},{"key":"pricing_value_for_money","value":"{\"company_avg_topic_rating\":3.0,\"industry_avg_topic_rating\":4.4}"}