{"key":"positive","value":1513},{"key":"negative","value":339},{"key":"neutral","value":38}

{"key":"Customer Service","value":["{\"Customer Service Responsiveness\":96}","{\"Customer Service Overall Customer Service\":94}","{\"Customer Service Helpfulness\":77}"]},{"key":"Delivery Shipping","value":["{\"Delivery Shipping Timeliness\":68}","{\"Delivery Shipping Overall Delivery Shipping\":64}","{\"Delivery Shipping Tracking Information\":13}"]},{"key":"Product Quality","value":["{\"Product Quality Overall Product Quality\":157}","{\"Product Quality Durability\":137}","{\"Product Quality Functionality\":67}"]}

{"key":"website_user_experience","value":"{\"company_avg_topic_rating\":4.3,\"industry_avg_topic_rating\":3.1}"},{"key":"customer_service","value":"{\"company_avg_topic_rating\":4.6,\"industry_avg_topic_rating\":3.8}"},{"key":"product_quality","value":"{\"company_avg_topic_rating\":4.0,\"industry_avg_topic_rating\":3.4}"},{"key":"product_variety","value":"{\"company_avg_topic_rating\":4.0,\"industry_avg_topic_rating\":3.4}"},{"key":"post_purchase_support","value":"{\"company_avg_topic_rating\":5.0,\"industry_avg_topic_rating\":4.7}"},{"key":"company_reputation","value":"{\"company_avg_topic_rating\":3.0,\"industry_avg_topic_rating\":2.7}"},{"key":"returns_refunds","value":"{\"company_avg_topic_rating\":2.6,\"industry_avg_topic_rating\":2.4}"},{"key":"pricing_value_for_money","value":"{\"company_avg_topic_rating\":2.1,\"industry_avg_topic_rating\":2.0}"},{"key":"delivery_shipping","value":"{\"company_avg_topic_rating\":2.1,\"industry_avg_topic_rating\":2.0}"},{"key":"ordering","value":"{\"company_avg_topic_rating\":5.0,\"industry_avg_topic_rating\":5.0}"},{"key":"warranty_support","value":"{\"company_avg_topic_rating\":5.0,\"industry_avg_topic_rating\":5.0}"},{"key":"order_accuracy","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":1.3}"},{"key":"communication_information","value":"{\"company_avg_topic_rating\":2.3,\"industry_avg_topic_rating\":2.7}"}