{"key":"negative","value":42},{"key":"neutral","value":8}
{"key":"Customer Service","value":["{\"Customer Service Overall Customer Service\":22}","{\"Customer Service Responsiveness\":20}","{\"Customer Service Helpfulness\":18}"]},{"key":"Delivery Shipping","value":["{\"Delivery Shipping Timeliness\":11}","{\"Delivery Shipping Overall Delivery Shipping\":10}","{\"Delivery Shipping Carrier Performance\":2}"]},{"key":"Product Quality","value":["{\"Product Quality Overall Product Quality\":9}","{\"Product Quality Functionality\":8}","{\"Product Quality Durability\":6}"]}
{"key":"customer_service","value":"{\"company_avg_topic_rating\":2.0,\"industry_avg_topic_rating\":3.7}"}