{"key":"positive","value":1700},{"key":"negative","value":401},{"key":"neutral","value":96}

{"key":"Customer Service","value":["{\"Customer Service Overall Customer Service\":99}","{\"Customer Service Responsiveness\":93}","{\"Customer Service Helpfulness\":70}"]},{"key":"Delivery Shipping","value":["{\"Delivery Shipping Overall Delivery Shipping\":162}","{\"Delivery Shipping Timeliness\":159}","{\"Delivery Shipping Tracking Information\":41}"]},{"key":"Returns Refunds","value":["{\"Returns Refunds Overall Returns Refunds\":87}","{\"Returns Refunds Ease Of Returns\":52}","{\"Returns Refunds Refund Timeliness\":32}"]}

{"key":"company_reputation","value":"{\"company_avg_topic_rating\":5.0,\"industry_avg_topic_rating\":3.4}"},{"key":"customer_service","value":"{\"company_avg_topic_rating\":4.7,\"industry_avg_topic_rating\":4.2}"},{"key":"order_accuracy","value":"{\"company_avg_topic_rating\":1.7,\"industry_avg_topic_rating\":1.5}"},{"key":"returns_refunds","value":"{\"company_avg_topic_rating\":2.2,\"industry_avg_topic_rating\":2.2}"},{"key":"product_quality","value":"{\"company_avg_topic_rating\":3.9,\"industry_avg_topic_rating\":4.0}"},{"key":"product_variety","value":"{\"company_avg_topic_rating\":4.0,\"industry_avg_topic_rating\":4.3}"},{"key":"communication_information","value":"{\"company_avg_topic_rating\":2.3,\"industry_avg_topic_rating\":2.9}"},{"key":"pricing_value_for_money","value":"{\"company_avg_topic_rating\":2.0,\"industry_avg_topic_rating\":3.0}"},{"key":"delivery_shipping","value":"{\"company_avg_topic_rating\":1.8,\"industry_avg_topic_rating\":3.3}"},{"key":"payment_options","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":2.8}"},{"key":"website_user_experience","value":"{\"company_avg_topic_rating\":2.0,\"industry_avg_topic_rating\":4.6}"}

Brand CX Audit

We analyzed your Trustpilot reviews, website, and competitors to share actionable insights to improve your customer experience

Your customers are talking—are you listening?

Let's deep dive!

What shoppers are saying about brand?

rating in the past 365 days

Positive reviews

82.9%

Neutral reviews

5.2%

Negative reviews

1.9%

Average Trustpilot rating of brands in the Apparel industry is 4.3/5 stars

What it means compared to the industry standard?

You outperform the type industry average for:

• Returns & Refunds

You’re below the type industry average for:

• Delivery & Shipping

Personalized recommendations for your top 3 areas of improvement

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