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{"key":"Customer Service","value":["{\"Customer Service Overall Customer Service\":61}","{\"Customer Service Responsiveness\":60}","{\"Customer Service Helpfulness\":48}"]},{"key":"Delivery Shipping","value":["{\"Delivery Shipping Timeliness\":43}","{\"Delivery Shipping Overall Delivery Shipping\":43}","{\"Delivery Shipping Carrier Performance\":8}"]},{"key":"Product Quality","value":["{\"Product Quality Overall Product Quality\":20}","{\"Product Quality Description Accuracy\":12}","{\"Product Quality Durability\":12}"]}
{"key":"communication_information","value":"{\"company_avg_topic_rating\":5.0,\"industry_avg_topic_rating\":2.9}"},{"key":"returns_refunds","value":"{\"company_avg_topic_rating\":1.7,\"industry_avg_topic_rating\":2.2}"},{"key":"customer_service","value":"{\"company_avg_topic_rating\":3.1,\"industry_avg_topic_rating\":4.2}"},{"key":"product_quality","value":"{\"company_avg_topic_rating\":2.4,\"industry_avg_topic_rating\":4.1}"},{"key":"pricing_value_for_money","value":"{\"company_avg_topic_rating\":1.5,\"industry_avg_topic_rating\":3.2}"},{"key":"delivery_shipping","value":"{\"company_avg_topic_rating\":1.3,\"industry_avg_topic_rating\":3.3}"},{"key":"loyalty_program","value":"{\"company_avg_topic_rating\":2.0,\"industry_avg_topic_rating\":4.2}"}