{"key":"negative","value":70},{"key":"positive","value":62},{"key":"neutral","value":6}
{"key":"Customer Service","value":["{\"Customer Service Overall Customer Service\":17}","{\"Customer Service Responsiveness\":16}","{\"Customer Service Helpfulness\":13}"]},{"key":"Delivery Shipping","value":["{\"Delivery Shipping Timeliness\":13}","{\"Delivery Shipping Overall Delivery Shipping\":13}","{\"Delivery Shipping Carrier Performance\":6}"]},{"key":"Product Quality","value":["{\"Product Quality Overall Product Quality\":20}","{\"Product Quality Durability\":15}","{\"Product Quality Materials Used\":6}"]}
{"key":"trust_security","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":1.4}"},{"key":"returns_refunds","value":"{\"company_avg_topic_rating\":2.3,\"industry_avg_topic_rating\":2.8}"},{"key":"customer_service","value":"{\"company_avg_topic_rating\":3.7,\"industry_avg_topic_rating\":4.3}"},{"key":"pricing_value_for_money","value":"{\"company_avg_topic_rating\":3.0,\"industry_avg_topic_rating\":3.7}"},{"key":"product_quality","value":"{\"company_avg_topic_rating\":3.0,\"industry_avg_topic_rating\":4.2}"},{"key":"communication_information","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":2.8}"},{"key":"delivery_shipping","value":"{\"company_avg_topic_rating\":1.3,\"industry_avg_topic_rating\":3.4}"},{"key":"product_variety","value":"{\"company_avg_topic_rating\":2.0,\"industry_avg_topic_rating\":4.5}"},{"key":"company_reputation","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":4.1}"},{"key":"website_user_experience","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":4.6}"}