{"key":"negative","value":61},{"key":"neutral","value":1},{"key":"positive","value":16}

{"key":"Customer Service","value":["{\"Customer Service Overall Customer Service\":32}","{\"Customer Service Responsiveness\":31}","{\"Customer Service Helpfulness\":21}"]},{"key":"Delivery Shipping","value":["{\"Delivery Shipping Timeliness\":16}","{\"Delivery Shipping Overall Delivery Shipping\":15}","{\"Delivery Shipping Carrier Performance\":2}"]},{"key":"Product Quality","value":["{\"Product Quality Overall Product Quality\":9}","{\"Product Quality Functionality\":6}","{\"Product Quality Durability\":3}"]}

{"key":"payment_options","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":1.1}"},{"key":"pricing_value_for_money","value":"{\"company_avg_topic_rating\":2.5,\"industry_avg_topic_rating\":3.1}"},{"key":"product_quality","value":"{\"company_avg_topic_rating\":3.4,\"industry_avg_topic_rating\":4.2}"},{"key":"communication_information","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":2.5}"},{"key":"delivery_shipping","value":"{\"company_avg_topic_rating\":2.1,\"industry_avg_topic_rating\":3.9}"},{"key":"customer_service","value":"{\"company_avg_topic_rating\":1.5,\"industry_avg_topic_rating\":4.1}"}