{"key":"negative","value":148},{"key":"positive","value":20},{"key":"neutral","value":6}
{"key":"Customer Service","value":["{\"Customer Service Overall Customer Service\":75}","{\"Customer Service Responsiveness\":70}","{\"Customer Service Helpfulness\":66}"]},{"key":"Delivery Shipping","value":["{\"Delivery Shipping Timeliness\":15}","{\"Delivery Shipping Overall Delivery Shipping\":15}","{\"Delivery Shipping Carrier Performance\":4}"]},{"key":"Product Quality","value":["{\"Product Quality Overall Product Quality\":40}","{\"Product Quality Durability\":26}","{\"Product Quality Functionality\":19}"]}
{"key":"returns_refunds","value":"{\"company_avg_topic_rating\":2.7,\"industry_avg_topic_rating\":2.4}"},{"key":"product_quality","value":"{\"company_avg_topic_rating\":2.0,\"industry_avg_topic_rating\":4.3}"},{"key":"customer_service","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":3.8}"}