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{"key":"Customer Service","value":["{\"Customer Service Overall Customer Service\":119}","{\"Customer Service Responsiveness\":115}","{\"Customer Service Helpfulness\":94}"]},{"key":"Delivery Shipping","value":["{\"Delivery Shipping Timeliness\":43}","{\"Delivery Shipping Overall Delivery Shipping\":42}","{\"Delivery Shipping Tracking Information\":2}"]},{"key":"Product Quality","value":["{\"Product Quality Overall Product Quality\":15}","{\"Product Quality Durability\":13}","{\"Product Quality Functionality\":11}"]}
{"key":"communication_information","value":"{\"company_avg_topic_rating\":3.0,\"industry_avg_topic_rating\":2.1}"},{"key":"returns_refunds","value":"{\"company_avg_topic_rating\":2.0,\"industry_avg_topic_rating\":1.5}"},{"key":"product_quality","value":"{\"company_avg_topic_rating\":4.4,\"industry_avg_topic_rating\":4.2}"},{"key":"pricing_value_for_money","value":"{\"company_avg_topic_rating\":2.4,\"industry_avg_topic_rating\":2.2}"},{"key":"trust_security","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":1.1}"},{"key":"customer_service","value":"{\"company_avg_topic_rating\":2.8,\"industry_avg_topic_rating\":3.7}"},{"key":"delivery_shipping","value":"{\"company_avg_topic_rating\":1.4,\"industry_avg_topic_rating\":2.9}"}