{"key":"negative","value":26},{"key":"neutral","value":24}

{"key":"Customer Service","value":["{\"Customer Service Overall Customer Service\":12}","{\"Customer Service Responsiveness\":11}","{\"Customer Service Problem Resolution\":7}"]},{"key":"Pricing Value For Money","value":["{\"Pricing Value For Money Pricing Fairness\":5}","{\"Pricing Value For Money Overall Pricing Value For Money\":4}","{\"Pricing Value For Money Value Proposition\":2}"]},{"key":"Product Quality","value":["{\"Product Quality Overall Product Quality\":9}","{\"Product Quality Functionality\":8}","{\"Product Quality Description Accuracy\":3}"]}

{"key":"returns_refunds","value":"{\"company_avg_topic_rating\":3.0,\"industry_avg_topic_rating\":1.8}"},{"key":"delivery_shipping","value":"{\"company_avg_topic_rating\":2.0,\"industry_avg_topic_rating\":3.0}"},{"key":"pricing_value_for_money","value":"{\"company_avg_topic_rating\":2.5,\"industry_avg_topic_rating\":3.9}"},{"key":"product_quality","value":"{\"company_avg_topic_rating\":2.4,\"industry_avg_topic_rating\":4.4}"},{"key":"customer_service","value":"{\"company_avg_topic_rating\":1.8,\"industry_avg_topic_rating\":4.0}"},{"key":"website_user_experience","value":"{\"company_avg_topic_rating\":2.5,\"industry_avg_topic_rating\":4.8}"},{"key":"company_reputation","value":"{\"company_avg_topic_rating\":2.0,\"industry_avg_topic_rating\":4.5}"}