{"key":"negative","value":27},{"key":"neutral","value":1}
{"key":"Company Reputation","value":["{\"Company Reputation Overall Company Reputation\":18}","{\"Company Reputation Brand Image\":15}"]},{"key":"Customer Service","value":["{\"Customer Service Helpfulness\":1}","{\"Customer Service Responsiveness\":1}","{\"Customer Service Problem Resolution\":1}"]},{"key":"Product Quality","value":["{\"Product Quality Durability\":2}","{\"Product Quality Overall Product Quality\":2}"]}
{"key":"product_quality","value":"{\"company_avg_topic_rating\":2.0,\"industry_avg_topic_rating\":4.4}"},{"key":"customer_service","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":4.1}"}

Brand CX Audit

We analyzed your Trustpilot reviews, website, and competitors to share actionable insights to improve your customer experience
Your customers are talking—are you listening?
Let's deep dive!

What shoppers are saying about brand?

1.7
/5
rating in the past 365 days
Positive reviews
82.9%
Neutral reviews
5.2%
Negative reviews
1.9%
Average Trustpilot rating of brands in the Apparel industry is 4.3/5 stars
Average Trustpilot rating of brands in the Apparel industry is 4.3/5 stars
Average Trustpilot rating of brands in the Apparel industry is 4.3/5 stars

What it means compared to the industry standard?

What it means compared to the industry standard?

What it means compared to the industry standard?

You outperform the type industry average for:
You outperform the type industry average for:
You outperform the type industry average for:
• Returns & Refunds
You’re below the type industry average for:
You’re below the type industry average for:
You’re below the type industry average for:
• Delivery & Shipping

Personalized recommendations for your top 3 areas of improvement

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Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis sit amet ante ac ante venenatis pellentesque quis vitae metus. Donec est nunc, commodo ut vehicula a, mollis vitae massa. In suscipit, tortor ac hendrerit vestibulum, ipsum diam auctor urna, in scelerisque ligula metus ac libero.

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This audit has been populated by Gorgias, the leading ecommerce CX platform loved by more than 15K Shopify brands.
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