{"key":"negative","value":14},{"key":"neutral","value":4}

{"key":"Customer Service","value":["{\"Customer Service Overall Customer Service\":6}","{\"Customer Service Responsiveness\":4}","{\"Customer Service Helpfulness\":2}"]},{"key":"Delivery Shipping","value":["{\"Delivery Shipping Timeliness\":5}","{\"Delivery Shipping Overall Delivery Shipping\":4}"]},{"key":"Product Quality","value":["{\"Product Quality Overall Product Quality\":5}","{\"Product Quality Description Accuracy\":2}","{\"Product Quality Durability\":1}"]}

{"key":"communication_information","value":"{\"company_avg_topic_rating\":3.0,\"industry_avg_topic_rating\":3.0}"},{"key":"website_user_experience","value":"{\"company_avg_topic_rating\":3.0,\"industry_avg_topic_rating\":4.5}"},{"key":"delivery_shipping","value":"{\"company_avg_topic_rating\":1.8,\"industry_avg_topic_rating\":3.9}"},{"key":"product_variety","value":"{\"company_avg_topic_rating\":2.0,\"industry_avg_topic_rating\":4.2}"},{"key":"customer_service","value":"{\"company_avg_topic_rating\":1.3,\"industry_avg_topic_rating\":3.5}"},{"key":"product_quality","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":4.2}"}