{"key":"negative","value":48},{"key":"positive","value":15},{"key":"neutral","value":1}
{"key":"Customer Service","value":["{\"Customer Service Overall Customer Service\":28}","{\"Customer Service Responsiveness\":27}","{\"Customer Service Helpfulness\":21}"]},{"key":"Delivery Shipping","value":["{\"Delivery Shipping Overall Delivery Shipping\":4}","{\"Delivery Shipping Timeliness\":4}"]},{"key":"Product Quality","value":["{\"Product Quality Overall Product Quality\":14}","{\"Product Quality Functionality\":11}","{\"Product Quality Durability\":6}"]}
{"key":"returns_refunds","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":2.3}"},{"key":"product_quality","value":"{\"company_avg_topic_rating\":2.5,\"industry_avg_topic_rating\":3.8}"},{"key":"customer_service","value":"{\"company_avg_topic_rating\":1.8,\"industry_avg_topic_rating\":3.4}"},{"key":"delivery_shipping","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":2.8}"}