{"key":"negative","value":12},{"key":"positive","value":4}
{"key":"Company Reputation","value":["{\"Company Reputation Overall Company Reputation\":1}","{\"Company Reputation Brand Image\":1}"]},{"key":"Customer Service","value":["{\"Customer Service Overall Customer Service\":6}","{\"Customer Service Responsiveness\":6}","{\"Customer Service Helpfulness\":5}"]},{"key":"Product Quality","value":["{\"Product Quality Overall Product Quality\":2}","{\"Product Quality Durability\":1}"]}
{"key":"customer_service","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":3.9}"},{"key":"product_variety","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":4.4}"},{"key":"product_quality","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":4.5}"}