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{"key":"Customer Service","value":["{\"Customer Service Responsiveness\":21}","{\"Customer Service Overall Customer Service\":21}","{\"Customer Service Helpfulness\":17}"]},{"key":"Delivery Shipping","value":["{\"Delivery Shipping Timeliness\":7}","{\"Delivery Shipping Overall Delivery Shipping\":7}","{\"Delivery Shipping Tracking Information\":3}"]},{"key":"Product Quality","value":["{\"Product Quality Overall Product Quality\":9}","{\"Product Quality Durability\":6}","{\"Product Quality Materials Used\":1}"]}
{"key":"returns_refunds","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":1.8}"},{"key":"payment_options","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":1.9}"},{"key":"customer_service","value":"{\"company_avg_topic_rating\":2.4,\"industry_avg_topic_rating\":3.4}"},{"key":"delivery_shipping","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":3.3}"},{"key":"product_quality","value":"{\"company_avg_topic_rating\":1.5,\"industry_avg_topic_rating\":4.2}"},{"key":"website_user_experience","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":4.5}"}