{"key":"negative","value":36},{"key":"positive","value":19}
{"key":"Customer Service","value":["{\"Customer Service Overall Customer Service\":18}","{\"Customer Service Responsiveness\":18}","{\"Customer Service Helpfulness\":14}"]},{"key":"Delivery Shipping","value":["{\"Delivery Shipping Overall Delivery Shipping\":6}","{\"Delivery Shipping Timeliness\":6}","{\"Delivery Shipping Tracking Information\":2}"]},{"key":"Product Quality","value":["{\"Product Quality Overall Product Quality\":6}","{\"Product Quality Durability\":5}"]}
{"key":"returns_refunds","value":"{\"company_avg_topic_rating\":2.3,\"industry_avg_topic_rating\":1.9}"},{"key":"customer_service","value":"{\"company_avg_topic_rating\":2.8,\"industry_avg_topic_rating\":3.6}"},{"key":"payment_options","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":2.5}"},{"key":"product_quality","value":"{\"company_avg_topic_rating\":2.0,\"industry_avg_topic_rating\":4.2}"}