{"key":"neutral","value":3},{"key":"negative","value":47}
{"key":"Customer Service","value":["{\"Customer Service Overall Customer Service\":24}","{\"Customer Service Responsiveness\":23}","{\"Customer Service Helpfulness\":19}"]},{"key":"Delivery Shipping","value":["{\"Delivery Shipping Timeliness\":8}","{\"Delivery Shipping Overall Delivery Shipping\":8}","{\"Delivery Shipping Carrier Performance\":3}"]},{"key":"Product Quality","value":["{\"Product Quality Overall Product Quality\":8}","{\"Product Quality Durability\":5}","{\"Product Quality Functionality\":1}"]}
{"key":"returns_refunds","value":"{\"company_avg_topic_rating\":1.3,\"industry_avg_topic_rating\":2.6}"},{"key":"order_accuracy","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":3.1}"},{"key":"pricing_value_for_money","value":"{\"company_avg_topic_rating\":2.0,\"industry_avg_topic_rating\":4.6}"},{"key":"delivery_shipping","value":"{\"company_avg_topic_rating\":1.3,\"industry_avg_topic_rating\":4.4}"},{"key":"customer_service","value":"{\"company_avg_topic_rating\":1.2,\"industry_avg_topic_rating\":4.5}"},{"key":"product_quality","value":"{\"company_avg_topic_rating\":1.4,\"industry_avg_topic_rating\":4.8}"},{"key":"website_user_experience","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":4.8}"}