{"key":"negative","value":89},{"key":"neutral","value":12},{"key":"positive","value":1}

{"key":"Customer Service","value":["{\"Customer Service Responsiveness\":6}","{\"Customer Service Overall Customer Service\":6}","{\"Customer Service Helpfulness\":5}"]},{"key":"Delivery Shipping","value":["{\"Delivery Shipping Overall Delivery Shipping\":25}","{\"Delivery Shipping Timeliness\":23}","{\"Delivery Shipping Carrier Performance\":7}"]},{"key":"Product Quality","value":["{\"Product Quality Overall Product Quality\":46}","{\"Product Quality Durability\":27}","{\"Product Quality Description Accuracy\":13}"]}

{"key":"returns_refunds","value":"{\"company_avg_topic_rating\":2.0,\"industry_avg_topic_rating\":1.6}"},{"key":"pricing_value_for_money","value":"{\"company_avg_topic_rating\":2.0,\"industry_avg_topic_rating\":2.8}"},{"key":"delivery_shipping","value":"{\"company_avg_topic_rating\":1.5,\"industry_avg_topic_rating\":3.4}"},{"key":"product_quality","value":"{\"company_avg_topic_rating\":1.4,\"industry_avg_topic_rating\":3.4}"},{"key":"customer_service","value":"{\"company_avg_topic_rating\":2.0,\"industry_avg_topic_rating\":4.0}"},{"key":"website_user_experience","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":4.1}"}