{"key":"neutral","value":5},{"key":"negative","value":39}
{"key":"Customer Service","value":["{\"Customer Service Responsiveness\":30}","{\"Customer Service Overall Customer Service\":30}","{\"Customer Service Helpfulness\":23}"]},{"key":"Delivery Shipping","value":["{\"Delivery Shipping Overall Delivery Shipping\":5}","{\"Delivery Shipping Timeliness\":4}","{\"Delivery Shipping Carrier Performance\":1}"]},{"key":"Product Quality","value":["{\"Product Quality Overall Product Quality\":3}","{\"Product Quality Durability\":2}","{\"Product Quality Functionality\":2}"]}
{"key":"customer_service","value":"{\"company_avg_topic_rating\":1.0,\"industry_avg_topic_rating\":2.1}"}