The Helpdesk Built for BigCommerce Merchants

Automate basic queries, display customer profiles, and manage BigCommerce orders without switching tabs.

The Helpdesk Built for BigCommerce Merchants

Provide rapid and personalized support to your shoppers without switching tabs all day long.

Used daily by
13,444
online stores
wunderkeks
dr barbara sturm
Wallys
cross decor design

Exceptional experiences for your agents and shoppers

Stop asking for information you already have

Today your customers are everywhere, so let them contact you through their favorite channels. Gorgias centralizes all tickets in one place to save your time. Stop switching between tools all day long!

Personalize customer messages (even automated ones)

How can you deliver great support quickly without context? Connect your BigCommerce store to display all customers' details close to the tickets and stop asking them for the information you already have.

Manage BigCommerce orders directly from your helpdesk

Create, duplicate, and refund BigCommerce orders within Gorgias. No need to keep BigCommerce open in another tab.

Use AI to empower your team

Gorgias uses AI to scan tickets, studying the tone and content of every incoming message. With that data, Gorgias can help you prioritize, tag, and respond to tickets without any agent effort.

Automate your most common tasks

From looking up the most recent orders to sending out an update to some of your most common questions, we make it easy to automate up to 20% of your customer support tasks.

Track support performance

How can you improve customer experience without insight into performance? Gorgias brings the most important KPIs to the forefront. Measure first-response time, one-touch tickets, and ticket resolution time all in one dashboard. Analyze the whole team's performance and take your support to the next level.

Gorgias & WooCommerce integration at a glance

Integration
State
Built in-house
Continuously updated data
Widget data customization

Gorgias, the first helpdesk 100% dedicated to ecommerce

Live chat

Talk to your visitors in real time through live chat to increase your website conversion rate. You can even trigger live chat campaigns based on the URL to engage in conversation automatically.

Ticketing system

Centralize all your customer communication in one place. Connect your social media accounts, support email addresses, phone numbers and answer to all tickets without leaving your helpdesk.

Social media posts and ads

Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.

Macros

Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically

Auto responder

Create rules to handle common questions like "Where is my order?" By combining rules and macros, you can automate up to 20% of support tickets with highly-personalized answers.

Intent and sentiment detection

Gorgias uses machine learning to detect customer intents like shipping, refund, exchange, and many others. You can then set up automatic replies or route the tickets with tags.

Support and revenue statistics

Track support agent metrics like ticket volume, response time, and resolution time. Fine-tune your revenue strategies with stats on pre-sale tickets, converted tickets, and total sales.

Multi-store connection

Connect all your Shopify stores to centralize all tickets from all your businesses in one place to save time.

Fully integrated with your Bigcommerce stack

View customer data in the support ticket sidebar
Streamline your work and boost cross-team collaboration
Make updates in other tools without switching tabs

Gorgias

Manage all your customer interactions with Gorgias