Practically every D2C business owner has experienced the customer journey as a consumer!

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What you'll learn...

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✔How to be an active participant in creating and nurturing desired customer journeys instead of constantly reacting

✔Discover ways to ensure your teams aren't in silos and everyone is working together to address consumer needs

✔See how successful Shopify brands use customer journey mapping to create a 360-degree view of every interaction

✔Practical tips and tactics to deliver best-in-class customer experiences consistently

✔Uncover clever ways to identify roadblocks in the customer journey.

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