Practically every D2C business owner has experienced the customer journey as a consumer
Most will agree that experience is everything. Customers form opinions about brands based on the sum of all interactions and decide whether or not to keep engaging.
That’s why the best performing eCommerce companies visualize customer interactions as a journey made of stages – allowing them to look at the consumer’s experience as a whole. But how do you improve the customer journey for your Shopify store?
What you'll learn:
✔ How to be an active participant in creating and nurturing desired customer journeys instead of constantly reacting
✔ Discover ways to ensure your teams aren't in silos and everyone is working together to address consumer needs
✔ See how successful Shopify brands use customer journey mapping to create a 360-degree view of every interaction
✔ Practical tips and tactics to deliver best-in-class customer experiences consistently
✔ Uncover clever ways to identify roadblocks in the customer journey.
Practically every D2C business owner has experienced the customer journey as a consumer
Most will agree that experience is everything. Customers form opinions about brands based on the sum of all interactions and decide whether or not to keep engaging.
That’s why the best performing eCommerce companies visualize customer interactions as a journey made of stages – allowing them to look at the consumer’s experience as a whole. But how do you improve the customer journey for your Shopify store?
What you'll learn:
✔ How to be an active participant in creating and nurturing desired customer journeys instead of constantly reacting
✔ Discover ways to ensure your teams aren't in silos and everyone is working together to address consumer needs
✔ See how successful Shopify brands use customer journey mapping to create a 360-degree view of every interaction
✔ Practical tips and tactics to deliver best-in-class customer experiences consistently
✔ Uncover clever ways to identify roadblocks in the customer journey.
