Live Chat for eCommerce

What is the best Eum Architecto Qui Eos alternative for online stores?

Gorgias Live Chat helps you connect with buyers in real-time whether it be on your site or over Social Media. Set up automatic replies to common questions and turn your visitors into customers.

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Gorgias is the first customer support app to receive Shopify Plus Certification.
Used daily by 
21000
+ support agents

Connect With Visitors When They're Ready To Buy

Answer questions and support buyers while they're browsing your site. Create a better customer experience and drive more sales by meeting your buyers where they are.

With Gorgias, you can create automated conversations that convert. Use data provide by your favorite apps to provide a truly personal buying experience.

Know Who You're Chatting With

Gorgias Live Chat directly integrates with your e-commerce platform (Shopify, Magento, Bigcommerce etc.), so you always know who you're talking to.

Leverage data provide by e-commerce platform to display a rich customer profile next to your conversations.

Trigger automated conversations that convert

Talk to the 98% visitors that leave your website without converting. Trigger instant conversations based on the page visited guide them through to checkout.

Set up auto-responder and provide automated personalized replies to the most common questions like "where is my order ?"

Gather all communication channels in one place

Don’t risk missing a message from a potential customer.

Gather Email, Phone, Chat, Social Comments, orders data and 30+ integrations so you can respond to all your customers from one place.

Don’t waste time looking for information across multiple tools, Gorgias helps you solve the problem faster.

Enhance support for your store
and turn it into a profit center

Live chat

Talk to your visitors in real time through live chat to increase your website conversion rate. You can even trigger live chat campaigns based on the URL to engage in conversation automatically.


Ticketing system

Centralize all your customer communication in one place. Connect your social media accounts,  support email addresses, phone numbers and answer to all tickets without leaving your helpdesk.

Social media posts and ads

Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.

Macros

Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically

Auto responder

Create rules to handle common questions like "Where is my order?" By combining rules and macros, you can automate up to 40% of support tickets with highly-personalized answers.

Intent and sentiment detection

Gorgias uses machine learning to detect customer intents like shipping, refund, exchange, and many others. You can then set up automatic replies or route the tickets with tags.

Support and revenue statistics

Track support agent metrics like ticket volume, response time, and resolution time. Fine-tune your revenue strategies with stats on pre-sale tickets, converted tickets, and total sales.

Multi-store connection

Connect all your Shopify Stores to Gorgias. Centralize all tickets from all your stores in one place to Save time by centralizing all your tickets from all your stores in one place.

Connect 40+ tools you use daily

Trusted by 

4500

+ Shopify stores

Start your onboarding and see if Gorgias fit with your expectations

Get started for FreeRequest a 15-min demo