Never Answer "Where Is My Order" Again

Gorgias is the only help desk made for Shopify stores to help your team save time and money by integrating with the tools you already use.

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Customer Support Tool for Shopify

Never Answer "Where Is My Order" Again

Gorgias is the only help desk made for Shopify stores to help your team save time and money by integrating with the tools you already use.

from 260+ reviews on
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Thank you! Your submission has been received!
Customer Support Tool for Shopify

Never Answer "Where Is My Order" Again

Gorgias is the only help desk made for Shopify stores to help your team save time and money by integrating with the tools you already use.

from 260+ reviews on

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Used daily by 
21000
+ support agents

See The Whole Picture

Gorgias brings together data from your e-commerce platform, social channels, and live chat so no matter what, you have a clear picture every time.  

Get Closer To Your Customers

Answer questions and support buyers while they're browsing your site. Create a better customer experience and drive more sales by meeting your buyers where they are.

Respond to FAQs Automatically

Answer questions and support buyers while they're browsing your site. Create a better customer experience and drive more sales by meeting your buyers where they are.

Live chat

Talk to your visitors in real time through live chat to increase your website conversion rate. You can even trigger live chat campaigns based on the URL to engage in conversation automatically.


Ticketing system

Centralize all your customer communication in one place. Connect your social media accounts,  support email addresses, phone numbers and answer to all tickets without leaving your helpdesk.

Social media posts and ads

Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.

Macros

Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically

Auto responder

Create rules to handle common questions like "Where is my order?" By combining rules and macros, you can automate up to 40% of support tickets with highly-personalized answers.

Intent and sentiment detection

Gorgias uses machine learning to detect customer intents like shipping, refund, exchange, and many others. You can then set up automatic replies or route the tickets with tags.

Support and revenue statistics

Track support agent metrics like ticket volume, response time, and resolution time. Fine-tune your revenue strategies with stats on pre-sale tickets, converted tickets, and total sales.

Multi-store connection

Connect all your Magento Stores to Gorgias. Centralize all tickets from all your stores in one place to Save time by centralizing all your tickets from all your stores in one place.

Connect the tools you already use

With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.
Amanda
@
Darn Good Yarn

Join the 3,000+ ecommerce brands that use Gorgias every day

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